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1 reviews | Active since Oct 2016

19 Oct 2016, 14:17

WORST EXPERIENCE EVER FROM HOLLARD CELLPHONE INSURANCE

<p>MY CELLPHONE WAS COLLECTED ON THE 30TH OF SEPTEMBER 2016 FOR REPAIRS, 20 DAYS LATER I STILL HAVE NOT RECIEVED ANY RESPONSE AS TO WHEN I WILL GET MY CELLPHONE BACK. ANY FORM OF COMMUNICATION HAS TO BE INITIATED BY ME, FOR EXAMPLE, FIRSTLY THEY SAID I WILL BE CHARGED AN EXCESS FEE WHICH THEY FAILED FOR SEVERAL TIMES TO GIVE ITS AMOUNT TO ME, THEN THEY SAT FOR DAYS NOT CALLING FOR THE UNLOCK PATTERN WHEN THEY NEEDED IT UNTIL I INSTRUCTED TRUWORTHS TO CONTACT THEM. I WROTE AN EMAIL TO WHICH THEY REP**** WITHOUT ANSWERING ANY QUESTIONS THAT I HAD FOR THEM INCLUDING FAILING TO AGAIN INFORM ME WHEN I WOULD BE GETTING MY PHONE BACK.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply19 Oct 2016, 18:19
Official

Hello lolo-mcflurry

I would like to thank you for contacting us regarding your experience.

I am sorry that you have had no response in 20 days about getting your phone back. I understand your frustration.

Our team will contact you regarding you cellphone claim and the service you have experienced.

Kind Regards

Lynne Lawrence

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