SL
Shehaam L

1 reviews | Active since Jan 2018

07 Apr 2021, 18:43

Worst Ever

I would give this Insurers 0. Words cannot explain the how I feel. I was in an accident, car was taken to the panel beaters however when collecting the car it couldn’t drive. I drove the car there perfectly. Now Hollard states it does not form part of the claim. Wow taking the car in working condition, and receiving the car That cannot drive. I do not recommend Hollard, they are the absolute worst. I’m paying for a car that cannot move. Trash trash trash! Do yourself a favour and stay away. The comments made by the assessor, the problem is seen as co-incidental and rather unfortunate. Never in my life.I should have never left outsurance

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply08 Apr 2021, 08:14
Official
Hello  Shehaam
 
 We are sorry that your experience has led you to contact us with a complaint.
 
 Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
 Regards
 Hollard Insure Complaints 

Hollard Insurance
Hollard Insurance's reply13 Apr 2021, 13:42
Official
Good Afternoon Mr Loonat

Thank you for giving us the opportunity to review your claim.

Based on our expert's  report which confirms  the improbability of impact damage causing engine components to fail.

I have sent our detailed findings and final response via email, together with our escalation process should you remain dissatisfied with the outcome.

Kind Regards

Cathy Triggiani
Customer Resolution Consultant