Worst Customer Service ever

I was in a car accident in October 2022. I reported the accident to Hollard who advised I need to go through the broker Brolink. I did that. In January 2023 they said assessment is done I am to book my car in. It took a further 4 weeks before the assessor from Hollard approved the work to be done. All this time I was without a car and I explained that they told me it would only take up to 10 days at the time they took my car and the assessor told me it’s not his problem that now it took longer even though it took him over 21 days to approve the necessary work to be done. I will never recommend this insurer.