Worst customer service

I lodge my claim on the 06th of March 2023 and nothing has been done to date. I was told that the assessor would come and assess the motor vehicle but I have not received any communication from neither the assessor or my claim handler except excuses and empty promises. The delay on the claim is not only draining me financially but also emotionally as I have to follow up everyday with no answers from my insurance. This is so unprofessional and bad customer service!!