Worst customer service

<p>I contacted Mr Ashlen Maniram at AutoMagic Head Office at 10:25 on 21 April 2016. He was the Assessor who assessed my vehicle damage according to a quotation <br />that I mailed to Lerato Shingange. The quotation was from Krugersdorp Panelbeaters which I was advised to go to by Hollard / Auto Magic via sms and e-mail on 29.03.2016.<br />Krugersdorp Panelbeaters mailed the quotation to me instead of Hollard's claims department. Which I then forwarded to Lerato who was dealing with my claim. She attended to my <br />mail only weeks later.<br />While discussing the assesment done by Ashlen by comparing it to the qoutation done by Krugersdorp Panelbeaters, Ashlen was direspectful and laughed numerous times while I was talking to him seriously.<br />My argument with him was regarding his assesment of R4781.39 compared to the quotation done by Krugersorp Panelbeaters amounting to R8303.55 which was a huge difference. <br />I told him that I was referred to Krugersdorp Panelbeaters by them (Auto Magic) and how can his assesment be almost have of the price Krugersdorp quoted. When I told him that<br /> I requested a cash payment from Hollard he then commented<br />"Oh I understand now"and started laughing again and continued laughing during the conversation, undermining my intelligence. It's a disgrace! </p> <p>I cancelled my insurance and the debit order still went through. When I contacted Hollard on the 3rd of May to refund me I was told it will take 10 working days. It's 10 working days and I'm STILL WAITING!!</p>