Worst claim service from Clare Lekgothoane (Hollard)

If there's anybody wondering how Hollard operate when it comes to claims they're very horrible

I tragedly got ****** on the 10/03/25, they took my Cellphone, laptop and Playstation, my broker submitted everything to the insurance on the 12.03.24, the insurance which is Hollard only contacted me on 14th, surprisingly there's no urgency in terms of assistance, the items are lost are for everyday use, I now have to go for an additional two weeks without a cell phone because of Hollard

Good insuracers normally take a week to approve a vehicle claim, in this case a mere cellphone will take the whole months to be processed, all Clare Lekgothoane my claims handler does is to send emails requesting things that were long provided to the broker

Having to deal with the trauma of almost loosing your life, Hollard adds pain to the wound, I'm really dissapointed in the services, multiple people warned me about how terrible their service was but I still went on to do business with them, Untill this day I have not been assisted, I'm even thinking of canceling the claim and just buy the ****** items myself coz there's no way I'll go for a month without a cellphone