HK
Hlengiwe K

1 reviews | Active since Sept 2015

20 Jun 2016, 20:06

Worse service

<p>I made a claim against my insurance 3 weeks back submitted everything that was required from me, received an SMS from finrite on the 6th of June advising me that my claim was approved an i should await for my delivery within the next 3-4 working days but till to date I have waiting for delivery, I have been calling finrite a number of times being given different stories and the last person I spoke to last week gave me tracking numbers for both my packages and advised me to query with Ram couriers and when I contacted Ram couriers I was advised that they don't have the packages with them they still with finrite they haven't released the packages to them, I was so surprised and shocked at the same time cos the gentlemen I spoke too from funrite assured me that the packages have been released and they with Ram couriers, the service I had received is poor and this reminded me of the last time I had one of my tab' s sent for repairs it's took them 2 months to return it back to me and that when after I had complain about finrite here on hello peter, this is the worse service I ever had to receive</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply21 Jun 2016, 06:22
Official

I am sorry that your claims experience prompted you to contact us with a complaint.

I apologise for the inconvenience and frustration caused by the delay of your device being delivered.

I have referred your complaint to our claims administrator for urgent follow up with Ram on your delivery and for contact to be made with you.

Kind Regards

Lynne Lawrence

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