aM
auga M
1 reviews | Active since Oct 2019
26 Jun 2025, 15:17
world wide advisory with their shenanigans
I logged a device insurance on the 23 June 2025 with World Wide Advisory underwritten by Hollard) which handle Cell C Insurance after going back and forth with Cell C to blacklist my Device I sent all the documents to World wide but when I call to enquire your call Centre agents just answer for the sake of answering, they don't have any information, World wide can you please understand why clients insure devices for accidental loss, we need those devices, a person cannot afford to stay for days without a phone and we are paying for heavens sake, can you please just try to assist people before they complain.
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Replies (3)
Hollard Insurance's replyOfficial
26 Jun 2025, 15:46Hello Augustine
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply26 Jun 2025, 15:46
Official
Hello Augustine
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
aM
auga M's updateReviewer Update
27 Jun 2025, 08:55Good Morning I received an email from WORLD WIDE ADVISORY from a lady called Nohlanhla Gumede, still replying to old emails which is so confusing to me as a client, when I call to enquire she is so rude and tells me that her system has not updated, what does her system not updating has anything to do with me, so as a Client I must be confused and frustrated because of her sending me thing that they already requested and I have already sent.
aM
auga M's update27 Jun 2025, 08:55
Reviewer Update
Good Morning I received an email from WORLD WIDE ADVISORY from a lady called Nohlanhla Gumede, still replying to old emails which is so confusing to me as a client, when I call to enquire she is so rude and tells me that her system has not updated, what does her system not updating has anything to do with me, so as a Client I must be confused and frustrated because of her sending me thing that they already requested and I have already sent.
Hollard Insurance's replyOfficial
27 Jun 2025, 11:19Hello Augustine
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply27 Jun 2025, 11:19
Official
Hello Augustine
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.