What does it take for a Black person to get help in SA or be noticed

Hi, What must it take for a Black Human being to get help in SA I have had a case with Hollard for Over a year now Since January 2018 to current about my income protection which hollard received 560 from my account from 2015 January to 2017 December every month I have been sending their claim department mails their consultant gives me numbers to call which are frequently on voice mail I have requested hollard claim department more than 4 times to allocate me a person who will help me about my case or have a meeting with me no one cares from Hollard why do companies like hollard only interested to take moneys from black people but when it come s to service black people suffers I received an email from the Hollard worker Lynne Lawrence the person refferred me to to ladies by Lynne Lawrence . text of the message attached below what must do to get help why do companies avoid customers when they have to pay but when they take the money from their account the phone them and remind them all I am asking is to be treated fair by Hollard they need to call me in and listen to my query and report this matter with Hello Peter More than 4 times Regards Simon Ramalope

Good Day L ynne Lawrence Hollard Policy Number: OBLM006455 ********** ********** I am unfortunately not in a position to assist with your complaint. I have referred your complaint to the relevant area and was advised that Nqabisa Titi or Nelisiwe Gumbi will see you on the day.

Please try call them before to confirm time ********** .