1 reviews | Active since Jun 2017

22 Jun 2017, 19:26

What a waste, hollard

<p>I have a claim for over a month with hollard, with phone calls made everyday to enquire, that's ending up in a spin around and empty promised, i suffered a week just to have an assessor come out to assess my vehicle because they could not find one, and from there it's been totally bull****, assessment wasn't right and complete, nowhere near to satisfaction either. I had to go out and get my own quotation and send it through and still nothing has happened, lets not mention the major difference between the quotes as well. The lady thandekile mngoma handling the case is still contacting me from the day I reported my claim till now, she's never at work. Spoke to almost everyone that works in their claims department from keenen Morris, badumile gema, thoko ngwenya, Karen and including their team leader nkululeko mayaba who promised to get back to me the following day and yet hasn't happened. Thanks for taking my premium every month without delay and giving me what you'll call service which is nothing. I'm now gonna hire a car to use and I'll be sending you'll the bill for it and all my phone calls and I'll get my lawyer to take it up with the insurance ombudsman. At this rate I'm surprised the company has customers, shows the quality of service you pay for. So many unemployed south Africans willing to work and then there is this, why not hire competent people that can do the job, and not people that have empty promised and don't know what's happening and are there just to get paid at the end of the month</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply23 Jun 2017, 10:41
Official

Hello bhavnesh-maharaj

Thank you for contacting us.

I am sorry that your received no assistance with your claim.

Our team will be in contact with your regarding your claim.

Kind Regards

Lynne Lawrence

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