LG
Logan G

1 reviews | Active since Dec 2015

12 Aug 2016, 13:26

what a joke of a insurence company

<p>My vehicle was attempted car jacked on the 29th July 2016. I managed to disturb the *******. There were extensive damages to my vehicle, inside they striped my entire dashboard and ignition and also stole the computer box. Outside damages to my doors and rear fender and bumper. I could not drive the vehicle so Hollard got their tow company to tow my vehicle to their assessment center. The problem is Hollard only corresponded with me was when I called them querying the progress of my claim. An Asser was only sent out to assess my vehicle today (12th Aug ). The panel beater (DMAC) sent me a quote for the repairs totaling to R 27 000. and the Hollard sent me a quote totaling to R9600. My vehicle is a two years old and i cant see how there is a difference of R18 000. It has gone two weeks and still there is no resolution in repairing my vehicle. Hollard you let me down, so sad. </p> <p>Claim number 942721</p> <p> </p>

0
Replies (4)
Hollard Insurance
Hollard Insurance's reply12 Aug 2016, 13:40
Official

Hellologangov1

I would like to thank you for contacting us regarding your experience.

I am sorry that you are experiencing difficulties with the quoted amount from Hollard.

Our team will be in contact with the claims dpeatment to investogate why rthere is a difference and contact will be made with you.

Kind Regards

Lynne Lawrence

**********

Kind Regards

LG
Logan G's update12 Aug 2016, 13:44
Reviewer Update

I await your urgent reply. the issue is not only with the quote, but also the time taken to sort my vehicle out. The empty promises from your agents and i need to be compensated for all my troubles.

LG
Logan G's update15 Aug 2016, 09:27
Reviewer Update

good day, it is Moday and i have still not heard from you. this is so phetitic

LG
Logan G's update18 Aug 2016, 13:20
Reviewer Update

Hollard dont care for thier customers. to date no positive response from them. they quick to take my money. I wish the OMBUDSMAN to intervene.