What a joke! No sense of urgency nor customer care.

I've put in a claim with my insure. Hollard has been sending an assessor to assess the car, its been 3 days and i still haven't received any feedback. No one cares to provide updates, the number provided to make follow ups is never answered. Im beyond annoyed at this point and will definitely be changing my insurance after this. I do not appreciate such idiotic service.