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Chris C
1 reviews | Active since May 2013
11 May 2015, 10:20
WEEKS OF WAITING
I have been waiting weeks for Hollard to supply me with documents like the original contract, the phone call and the proof of notice for the steep increase I am querying. My excess was hiked from around R400 to R1500, and I received no notice and want my documents to query. I have been promised calls and supervisor attention, but after over a week of asking every day, I have. received nothing. I've practically begged them everyday for some sort of feedback, but nothing has been done.<br>
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Hollard Insurance's replyOfficial
14 May 2015, 16:24Hello cr_crain,
We appreciate the time taken to notify us of your experience.
Your complaint has been escalated to the relevant area for investigation on the reason for the level of responsiveness, steep increase and feedback will be provided to you as soon as possible.
We have in the interim requested for one of consultants to be in contact with you to discuss this matter.
Kind Regards
Nathan Mangope
***
Complaints Management
We appreciate the time taken to notify us of your experience.
Your complaint has been escalated to the relevant area for investigation on the reason for the level of responsiveness, steep increase and feedback will be provided to you as soon as possible.
We have in the interim requested for one of consultants to be in contact with you to discuss this matter.
Kind Regards
Nathan Mangope
***
Complaints Management
Hollard Insurance's reply14 May 2015, 16:24
Official
Hello cr_crain,
We appreciate the time taken to notify us of your experience.
Your complaint has been escalated to the relevant area for investigation on the reason for the level of responsiveness, steep increase and feedback will be provided to you as soon as possible.
We have in the interim requested for one of consultants to be in contact with you to discuss this matter.
Kind Regards
Nathan Mangope
***
Complaints Management
We appreciate the time taken to notify us of your experience.
Your complaint has been escalated to the relevant area for investigation on the reason for the level of responsiveness, steep increase and feedback will be provided to you as soon as possible.
We have in the interim requested for one of consultants to be in contact with you to discuss this matter.
Kind Regards
Nathan Mangope
***
Complaints Management