waiting for claim

I was told to get a damage report on my computer over a week ago, which I sent on Friday 17th. I have no response from Hollard (except for auto response to complaint sent today). I have now had a call from an assessor to collect the computer tomorrow, and the technician will only be able to assess on monday. That means almost two weeks before claim is approved. In the mean time it is costing me money to rent a machine (which i would like to claim for). I have been a client of Hollard for over ten years. And have paid to specifiy this computer for all damage possible.