WAITING FOR AUTH ON MY WIFES CAR

We are currently insured with Rodel c/o Hollard worst service ever

its 4 weeks and we still have not received auth on repair of my wifes car. We took it for a quote cut the auth by 60% for a repair on bmw 3 series- not the cheapest car to repair. refuses to give auth on where we would like my car to be authorised. assessor Craig Somo tells my wife her car is white which is not its pearl white. he never even came out to do the assessment only digital and photo cannot show the color of the car. Asked about her car hire they never added to my policy which is bs coz all our fleet has car hire. DO NOT USE RODEL OR HOLLARD AS A TRUSTED INSURANCE BAD SERVICE ALL AROUND