1 reviews | Active since Jun 2013
Waiting for 3 months for a claim to be finalized
<p>I took two cellphone insurance at Games. After I submitted a claim, I waited for the response from them, I was ONLY assisted in Jan 2017. I asked since I continue to pay for the cover while I didn't have phones, why they can't take my monthly premium and pay for my excess and I will pay for the difference. I was told by Khanyisile Ndimane and Mathaphelo Ramadula that I can not use my premiums to cover the excess even if I was paying for something that is lost. Their numbers is ********** 940,</p> <p>My details: GMCML30647</p> <p> GMCML30648</p> <p> ********** 989087</p> <p> </p>
Hello Mfundo
Please accept our sincere for the level of response and time taken to process your claim.
kindly note I've escalated your complaint regarding using the premiums paid after your loss to cover the excess amount for investigation and one of our senior consultants will be in contact with you to provide final feedback on outcome.
Kind regards
Nathan Mangope
***
Hello Mfundo
Please accept our sincere for the level of response and time taken to process your claim.
kindly note I've escalated your complaint regarding using the premiums paid after your loss to cover the excess amount for investigation and one of our senior consultants will be in contact with you to provide final feedback on outcome.
Kind regards
Nathan Mangope
***
Thank you for the quick response!
Thank you for the quick response!