Waiting and waiting

My dad made a claim with Hollard on the 31 december 2015. He was told he will receive a call within 48 hours to be advise when my car can be fixed. He waited and a week later no phone call. He then followed up and was told that his cell number will be give to the department that needs to call me. He waited and waited and no one called him. He then followed up again today and was told by Lerato that they will send him a form to complete but nothing came through. To be honest we are sick and tired of following up with Hollard. Everytime he calls he is transfered from one person to another but no one can assist him. This is really frustrating becuase it's all well and good when they debit money from his account and when he claims it's a long and annoying procedure. We have been waiting since the 31 december and today it's the 12 January and nothing has happened from Hollard's side and my car is still not fixed. We are not going to follow up with Hollard anymore and need this sorted out and his car fixed as a matter of urgency. If they have alot of clients and dont need his money they should tell us know and we will look for another insurance company.