Vulnerable

Hello Peter, I am Phiwa I bought a phone at Game store and had Hollard insurance and a Hollard consultant help me out with everything and I had took the insurance to secure my phone. After the unspeakable had happened and I got ****** but luckily I had insurance. After that I claimed for a new phone and there was a fee I had to pay in order to get a new phone, I paid the fee before even lockdown started until now I'm still waiting for that phone. I called multiple times, spoke to different agents but I haven't gotten that phone to name a few agents Delmna and Today I spoke to Abigail. I told them that they should give me my money back but they can't do that either and now I look at Hollard a company that **** the most vulnerable people. I had given them a long time to reconsider what they've done but it seems like they can't see anything wrong about their actions. So Peter please help me out before I reconsider taking legal actions.