Very upset customer

If I could guve zero stars I would!

Hollard

This is the most FRUSTRATING insurance experience I have ever had. I think this company is an absolute ****. What is the point of having building insurance when they do not want to pay when something goes wrong.

Here is my story: I bought a house and got insurance from Hollard thinking they are one of the best - that is a mistake on my part. I haven't even been living in my house for a year and suddenly the kitchen floor gave way and there is a hole in the floor.

Hollard, YOUR assessor came out and said he doesn't know what to put it as, because clearly it is not a maintenance issue. He said he will put it as accidental.

My request has been declined twice by them due to, wait for it... lack of maintenance from the previous owner and poor workmanship.

It is definitely not my fault that I have a hole in my floor, nor did I know that there was a 2m void below the floor as there was no indication on buying the house that anything was wrong.

We know have 3 holes in the floor and after disputing the first claim that was declined we were declined for a second time.

This has been the WORST experience I have ever had. Not only had I had to follow constantly without hearing anything back, it has taken two months for them to decline my claim twice.

We are in danger of falling through the floor and breaking something and @Hollard couldn't care less.

I challenge @Hollard to contact me and sort this out, otherwise I will have no choice but to tell everyone how terrible your service is and find a company willing to actually help when I am in need.

This is pathetic and I am not impressed in how you treat your clients.

#Hollard #houseinsurance #frustration #unhappy #HollardInsurance