VERY UPSET

I am utterly upset with Game Hollard insurance, I claimed on my insurance a 11 MAY 2015 .Was promised feedback probably 3 times everytime I had to call in.Got no response from emails. Agents were giving me false information as if they have a miss communication somewhere. Last week Wednesday I called in ,was told my cell phone claim was approved and phone would be delivered today. Today I phone,they advised my application was only approved on Monday so I would have to wait another 5 Working days. Ive got proof of calls, and emails.,Nothing was done. PETHETHIC CUSTOMER SERVICE!