Very unhappy with HOLLARD

<p>I have been with Hollard Insurance for a few years now. I have never missed a payment since then. Last week Friday, I received an email saying my insurance was cancelled due to a premium not going through. Reasons given was either insufficient funds or incorrect banking details. Firstly, my account had sufficient funds to cover the premium. Secondly, my banking details are correct because a payment went out in January 2017. I have sent a couple of emails to Hollard, there has not been a response. I took the initiative and called them to try and resolve the matter, they said they will investigate and come back to me. I am still waiting. The error is on their side.</p>