Very unhappy client

A very bad service I received at Hollard is out of this WORLD and UNACCEPTABLE. I have two funeral policies with Hollard for my entire family however I feel that Hollard does not value me as their client, A simple request i made on the 19.03.18 for Bank details amendment to Tebogo Baloyi was not honored. I made it clear that i have changed banks & the premium for March must be debited on my new bank account which i have supp**** to Tebogo. She assured me the debit order will go off on my new bank account as she have amended my new bank details.

On my surprise my previous bank has informed me Hollard has run a debit order which bounced as there are no funds on that account. I am now sitting with R150.00 unpaid debit order because of an *********** consultant who was supposed to inform me that Hollards policy is: "Change of bank details must be done 7 days before the actual debit order date " Guess where & When i got this information ?..... I only got it from Kgomotso Ntidisang this afternoon when i called to query about the amendment. She (Kgomotso) was also so not as helpful as she was suppose to especially as a team leader. I was venting to her trying to share my frustration of going up & down to make a payment to the Hollard branch or the bank whereas I made it a point I do inform Hollard of the changes on my bank account, Instead she got irritated & started to snap at me. Yes i do understand it wasn't her who gave less information to me however it was her duty to Empathize with me as my biggest worry was for the policies to lapse due to the unpaid debit order.

I am so disappointed with the kind of service i have been experiencing with Hollard of-late.

Another incident happened in January/February at the Hollard branch on the same policies, so the Question is: Does Hollard give proper Training to its Employees or their Employees are *********** by choice?

My Call reference is ********** 458