VERY POOR CUSTOMER SERVICE!!!!!!!

I was hijack on the 8th September 2020 and logged a claim the next day 9th September via VW financial service until today after 63days nothing has been done or feedback about my claim. I am the one who has to follow up all the time. Again following up never made easy as well, I Phone Vw Financial Service, as I bought my vehicle and insured with them, they send you to Wesbank, Wesbank send you to Hollard, Hollard Sends to Brolink, at Brolink the person handling your claim is never available, we are really taken for a ride, I went for counseling for what happened to me, almost lost my life in the process, THEN HAVE TO COME BACK AND FIGHT WITH MY INSURANCE FOR MY CLAIM TO BE RESOLVED? VERY POOR CUSTOMER SERVICE!!!!!!!