Very disappointed. Poor service

Very poor services Lack of communication received from claim handler and very difficult to get a hold of them as call centre number goes quiet, of which is so unprofessional. A claim process is already stressful enough when experiencing a unexpected loss, would be nice to have a seamless claim process with continuous and *HONEST* communication with the claim handler.

It's almost two months now with a pending claim, everytime i get a hold of them they tell me that there's new information that the assigned investigator found, they are finalizing the report they'll get back to me before end of business. Honestly, the amount of frustration the claim process is actually mind boggling, this claim had dragged on for long enough It's an utter disgrace. I signed up for this insurer because i thought let's give it a chance, looks promising however regrets are kicking in