very disappointed at hollard insurance bieng such a big corporate!!!!

As per my telephonic conversation with the lady by the name of HLENGIWE who is at legal department of Hollard today 26/07/2021 08:40, with regards to my third party claim. i have to indicate my disappointments in how the above mentioned personal etiquette for representing HOLLARD INSURANCE COMPANY has been very poor and deliberately irritating. It somehow felt that she is doing me a favour by communicating with me on a matter which involve a client of hallard

Furthermore she was even able to indicate that my claim is not valid even before she received my documents that illustrate the nature of the accident and even mentioned that her client is not at fault and his story is different. By writing this email it is just to inform the company of the kind of treatment customers are getting on day to day in most cases and such kind of behaviour cannot be tolerated in corporate null.

But nevertheless I have taken a decision thus far to give instruction to my Attorneys to lodge this matter legally since iam told that my clain is invallid even before it was looked into, since my claim will not be settled as she indicated.

Train your staff on work ethics and etiquette