Very bad service

<p>On the 17th of November I spoke to Nomsa to change my bank details which was done but a debit went through my old account still which has no funds running resulting in an adverse balance . I raised the issue on the 2nd of November and was given a ref.number # ********** 8 and an email where I should forward the query at hand which I did. Upon following up on the query on the 7th of December ,I spoke to Nthabiseng who promised to call me back but she never did. This shows how *********** sone of the stuff employed in these huge instructions . Service is so pathetic and I really wonder if there is any accountability in circumstances like these because I eventually cancelled my policies out of frustration . </p>