Very bad Service

Good Evening, I’m righting this complaint on behalf of my brother: Thapelo Ramatsui, who has reported his phone broken to Hollard Insurance, since May 2020, the customer services keeps on saying that they going to send the courier driver to collect to broken phone since then, Yesterday my mother even took the matter to her hand to call again and was told that the courier driver is on its way meaning that today on the 18/08/2020 the phone was supposed to be collected.

The service that my family has received on behalf of Hollard Insurance is unacceptable because the insurance is currently being debited yet they fail to communicate or send the driver to collect the phone. My Family and I would like to inform the company of its wrong doing as well as the public, because it seem like they think we do not know our right. What does one have to do to get your attention on this case, because all the necessary steps have been taken to report the problem? Kindly respond of will take your name to the mud!!! Communications should be directed to my brother who is the owner of the insurance on his direct email: ***, Cell: ***