very bad customer service from Standard Bank Insurance/Hollard/ Brolink.

On 7 March 2023 my car was involved in an accident. I have a comprehensive cover with Standard Bank Insurance/ Hollard. As soon as the accident was reported I contacted the insurer to file a claim. It has so far been the worst experience I have had with an insurance company. Apparently Hollard has a claims administrator on Brolink. When I contacted Hollard I was referred to Brolink. This administrator told me that they do not even have my policy on the system and that as soon as that is captured by Hollard I will hear from them. After some days of silence and having reported the matter on Hellopeter I received a call from Brolink agent whose name is Runjay Totoram. He requested pictures of the car which was sent. Days later we got a call from an assessor who again asked me to take and send pictures which I did. Days later again Totoram emailed me asking for an accident report which I sent. Of lately he is no longer responding to my emails. It is now almost the end of March still my car remains unattended and parked at home. I am paying this insurance every month as I have been doing for the past five years without a claim since I took this cover. I am really unhappy and upset in the manner in which I am treated by Standard Bank Insurance/Hollard/ Brolink.