LW
Lance W

1 reviews | Active since Dec 2014

06 Oct 2016, 17:52

Very Bad Customer Service

<p>I sent through requests on Sunday (2 October 2016) for insurance quotes from a number of companies. Every single one of them except for Hollard got back to me first thing Monday Morning. I get a call on Wednesday afternoon while I am in the middle of work. I told the lady that I cannot speak now and if she can phone me later in the evening.</p> <p> </p> <p>She proceeds to rudely tell me how they "knock off" at half past four and that I asked Hollard for a quote so she is doing me a favour.</p> <p> </p> <p>I will never take insurance with Hollard if they already start treating you so bad before you even take out insurance with them! You should really teach your employees that you do not speak to a potential client that way.</p>

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Replies (1)
Hollard Insurance
Hollard Insurance's reply07 Oct 2016, 10:12
Official

Hello LanceWeideman

I would like to thank you for contacting us regarding your experience.

I am sorry that you were not contacted earlier and that the agent was not willing to make contact later.

Please refer to the email sent to you and respond accordingly with the requested information.

Kind Regards

Lynne Lawrence

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