Vehicle ***

I have had the worse experience of my life with with Hollard. I was involved in an accident on the 11th of September and submitted a claim on the following day (12th September). I advised the consultant that i have since moved houses and the address he has is not the same s the one i was to provide him and after our conversation a consultant was due to make contact with me within 24hrs and that never happened, I had to follow up with them on the 14th and everyday after that . I was ten told that due to the change of my address they need to verify if my claim will be accepted or denied and that was the most frustrating point as i aws involved in an accident my car was not ****** in the new adress, i had to wait the whole weekend to know my fate and again on Monday i had follow up and i was told i must call after 3pm of which i did and the consultant was still on lunch and he called me at 15H15 and told me that my claim is now going to go through and that he will call me before 5 to advice the way forward of which never happened. I again called this morning and i was told the claim is awaiting the managers approval. I am actually at my wits end with the service this appauling this obviously adds more weeks before i get my car back. Hollard's service is very disappointing for such a big established brand. Its causing me more because i call all the time and there is no sense of urgency. Hollard does not understand and uphold the values of the TCF legislation that governs them a financial service provider. Never at once did they call me only called me when they were returning my calls.