Useless Services from Hollard Eployees

My Vehicle was rear ended in October last year. I submitted a claim to Hollard. <br> <br> Claim number 846603.<br> <br> After about 1 month of constant calling from my side i finally got a settlement payout. An excess of R2500 was deducted from my payout and I was told to submit a claim to 3rd party to claim my excess back.<br> <br> This was in November 2014. After Numerous phone calls to Hollard that I had to make as their services consultants do not ever come back to me, I now get told that I have to wait a further 30 days to get some feedback again. This is totally unacceptable!! I was the victim in the accident and i cannot seem to get this claim sorted out.<br> <br> Everytime I call to get feedback I get told a different story and my claim keeps getting passed on to different employees within Hollard with no indication as to when I will get my excess paid back to me.<br> <br> Lebo is the one currently handling my claim but I would like this matter escalated to the highest possible person to get this resolved.<br> <br> Waiting almost 4 Months for a payout is ridiculous, And I STILL DONT HAVE MY MONEY YET!!<br> <br> For a company of this magnitude their service levels are appalling.