Useless service i ever received,Waiting 5 months for claim to be processed

It is with great frustration that I find myself typing this.

I have been trying to process this claim since December 2019.

It seems that your call center is full of consultants that have no idea how your company works.

I just completed a telecon with Lucy Motsepe who has tried to assist me by advising me that I should wait till after the lock down to go to the police station for a Case number or OB number.

Upon calling your call center in December to lodge my claim I was advised to go to the police station and get an affidavit not a case number which I did. I was also advised to go to cell C and blacklist my phone which I did but upon my visit to the cell C store I was told that they could not pick my phone up on the network.

In January I then called hollard back and I was advised to go to Vodacom to blacklist my phone and I did. I was then advised by Vodacom that I need to have a Vodacom number which I don't have.

I called back and I was advised that I need to write a motivational letter for the reason I don't have a ITC reference.

In none of the calls that I made to hollard was I asked to get a case number. I currently find myself in lock down without a phone and I am being asked to wait until lock down is finished and go to the police station for a case number for losing my phone in December 2019.

I really feel that I am being unfairly treated here surely I was supposed to be informed about case number and the fact that I only have 3 months within the incident to lodge my claim.

It's 5 months and still I have not received any help I'm asked to wait for lock down to end which we all have no clue when. Could someone please assist me as im still paying for this insurance to date .

Should i seek legal advice for this matter.

Thank you