USELESS SERVICE FROM HOLLARD, ****************!!!

Absolute terrible service from Hollard, which claims to be such a big company in SA??? a client of Hollard's driver drove into me because he didnt follow the lanes of the road and completely came into my lane, hitting me on my right back side above the wheel arch. This accident happened on the 26th of August 2022. After handing in all my relevant documents which was requested by Hollard, there was still some paperwork missing that they didnt request the first time. On about the 9th of September 2022 everything was handed in and they informed me that the turnaround time is 60 days from the date of documents received and that i will have an answer by the 19th of November. after multiple emails from my side and calls requesting an answer i just got ignored and told "We will attend to the matter once it flags on our side" When i eventually got an answer from the lady i dealt with, she informed that that all of a sudden the driver is hospitalised outside of RSA and the passenger that was with him doesnt seem to answer his phone. Hollard also didnt want to accept my original witness statement because the lady stated she doesnt have the time to go through the legal processes.

Today is the 13th of December and i just got sent the following from Hollard, please take note this is a second witness that i reffered which is a colleague who witnessed the accident "Good day,

I am unable to reach our driver, or the passenger you referenced. I have also been unable to reach your witness.

It is our drivers version that you executed an unsafe lane change into our path of travel. We have no alternative but to reject the claim on our version of events. Our driver is therefore not the liable party and any action taken will be defended"

How do i know that Hollard isnt lying and just telling me they cant get hold of the driver just to get me of their case?? How can they reject a case just because the driver said i didnt change lanes safely? Where is the evidence????

Hollard is useless and i will make sure everyone knows this!!!!