tN
teshen N
1 reviews | Active since Oct 2013
23 Feb 2015, 13:36
useless service
left standing with out a vehicle from 11/02/2015 . cause off *********** staff . my claim was approved no issues there . issues arised when trying to use my own panel beater.. only when i called today and spoke to a manager today was informed about the procedure .. who might i add was rude .how can u improve on service delivery when managers cover up for staff ..if i was informed from day 1 the procedure i probably wouldnt be on hello petter complaining about lost call center agents <br>
Helpful (0)
Replies (1)0
Replies (1)
Hollard Insurance's replyOfficial
23 Feb 2015, 15:55Hello teshen,
Thank you for taking the time to bring this matter to our attention.
We have been in contact with our claims department regarding your claim and we have received confirmation that you have been offered a cash in lieu settlement as your preferred panelbeater is not on our panel of repairers.
Please confirm how you would like us to proceed going forward to enable us to finalise this matter soonest.
Kind Regards
Lynne Lawrence
***
Complanits Management
Thank you for taking the time to bring this matter to our attention.
We have been in contact with our claims department regarding your claim and we have received confirmation that you have been offered a cash in lieu settlement as your preferred panelbeater is not on our panel of repairers.
Please confirm how you would like us to proceed going forward to enable us to finalise this matter soonest.
Kind Regards
Lynne Lawrence
***
Complanits Management
Hollard Insurance's reply23 Feb 2015, 15:55
Official
Hello teshen,
Thank you for taking the time to bring this matter to our attention.
We have been in contact with our claims department regarding your claim and we have received confirmation that you have been offered a cash in lieu settlement as your preferred panelbeater is not on our panel of repairers.
Please confirm how you would like us to proceed going forward to enable us to finalise this matter soonest.
Kind Regards
Lynne Lawrence
***
Complanits Management
Thank you for taking the time to bring this matter to our attention.
We have been in contact with our claims department regarding your claim and we have received confirmation that you have been offered a cash in lieu settlement as your preferred panelbeater is not on our panel of repairers.
Please confirm how you would like us to proceed going forward to enable us to finalise this matter soonest.
Kind Regards
Lynne Lawrence
***
Complanits Management