⚠️ Urgent Warning: Extreme Poor Service and Failure to Deliver by Hollard Insurance

Hollard Insurance: Great Promises, Zero Delivery. A Circus of Obstacles During the Claim Process to Avoid Payout.

I strongly urge all potential clients to exercise extreme caution before considering Hollard Insurance. The gap between their promotional promises and the actual service delivered during a claim is vast, dangerous, and utterly frustrating.

The Claim Nightmare

I have been a loyal client, paying my premiums on time for years, and have only claimed once before (around 2008/2009). My recent claim relates to an electrical fault/power surge in our community that caused my JVC 58cm TV to fail.

Policy Cover: I specifically have Power Surge Cover (which they updated on September 1, 2024) with a limit of up to R30,000.

Condition Met: The policy clearly states that the distribution board must have a Power Surge Arrestor installed, which mine does.

Loopholes and Unnecessary Delays

Once the claim process began, Hollard immediately started seeking loopholes to avoid payment:

I was forced to take the TV to a repairer to get a second assessment of the fault, at my own expense.

After the repairer confirmed the surge damage, I was then ordered to hire an electrician to verify the installation of the existing Power Surge Arrestor, again, at my own expense.

It has now been between two to four weeks since I have. jumped through hoops also for more than 4 weeks , and I am still without a TV. These demands feel like deliberate "circus tricks" designed to frustrate and delay the payout for a valid claim.

The Impact

I am an extremely disappointed and frustrated client, especially during the holiday season. My house is full of guests, including children who want to watch their programs and adults who want to follow their favourite shows. Instead, I am forced to go out to a bar just to watch essential sports like the Springboks on weekends.

Potential clients must be very careful when choosing an insurance company. You may find yourself, as I have, in a position where the service you paid for and expected is completely unavailable when you need it most.