Urgent Follow-Up on Claim Status (KAP***)

I hope this message finds you well. I am writing to express my dissatisfaction and concern regarding the ongoing delays and lack of communication related to my claim, which I initiated on January 7. my Claim ***-***5

Throughout this process, I have been passed between multiple representatives, including Nicholas Mohammed, Margaret Sebetlela, Leanie Brewin, Lungile Mabasa, and most recently, Glory Tshikovhele. While I appreciate their assistance, the frequent changes have only added to my frustration.

I have submitted all requested documentation, which was confirmed by Leanie Brewin. I was informed that the data verification process was completed and that a negotiator would be reviewing my claim with further feedback expected within 14 working days. However, since March 5, when I received an email from Glory Tshikovhele instructing me to follow up 10 days after my vehicle assessment, I have yet to receive any updates.

I have made several attempts to reach out for clarification and updates, but unfortunately, either I have not received a response, or Glory Tshikovhele is unavailable when I call. This lack of communication and progress on my claim is extremely disappointing and unacceptable.

I kindly urge you to escalate my case and provide me with an immediate update on the status of my claim. I appreciate your attention to this matter and look forward to a prompt response.

Thank you for your prompt attention to this issue.

Sincerely,