Unsatisfied customer

I am been battling with hollard from January. No body there care. You send them emails and they dont respond. Too many excuses and no solutions. The employees that work there seem to be on a go slow. They sound so tired of there jobs. It was a clear case someone hit my car from the back. The other party has insurance. Hollard legal team is trying to get my access like it's a so complicated. Worst company. Cheap is not always good.