Unsatisfied Customer

<p>On 27 July 2016, I called Hollard Life Customer Care Services and spoke to Evodia. I informed her that our payroll experience problems and my salary will be in my bank account on the last day of the month. (Normally it’s in by 25th of each month.) Evodia informed that Hollard already tried to deduct but was unsuccessful. She further instructs me to make a manual payment of R 1473,80 by the end of July 2016. She also informed me that once the amount is received all policies would be up to date and normal monthly deduction will occur thereafter. On 29 July 2016 I made the manual payment into Hollard’s account of R1480.</p> <p>I send proof of payment to the following email addresses on 29 July 2016: ********** ********** <p> And ********** <p> </p> <p>I called Hollard after sending the proof of payment, I cant recall the consultants name, but it sounded like Sufanya or something. I informed him that I made the manual payment and will sent proof of it, however I also saw that Hollard debited the amount of R1473,80 against my account while I already made the manual payment. I then informed the consultant that I am gonna reverse the debited amount as I cannot reverse the cash payment I made.</p> <p> </p> <p>By the 02 of August 2016, I had not received any feedback from Hollard and forwarded the proof of payment to the follow email addresses:</p> ********** ********** ********** ********** ********** <p> </p> <p>By the 04 of August 2016, I still did not receive any feedback from Hollard and forwarded the proof of payment to the follow email addresses again:</p> ********** ********** ********** ********** ********** <p> </p> <p>I have not heard from Hollard ever since, I noticed this morning that Hollard did not make any debits for August or Sept 2016. I called the customer service and got unsatisfactory services from Rochelle and her Senior Consultant Brian Sebaka. Rochelle also informed me that my policies are not active and I have no cover with Hollard anylonger. None of this communication was sent to me via email, mobile phone or physical address - as I instructed them last time that my email should be my primary use of communication.</p> <p> </p> <p>I have 3 policies with Hollard, the first one I have is over 15 years with them, the second one around 8/10 years the third one is about 3 / 4 years. I was not at fault in any of this, but my policies were cancelled without informing or warning me about it. That is pathetic!!!! I need answers and a resolution.</p>