Unsatisfactory Cellphone Insurance Claim Handling

I submitted all the necessary documents more than seven days ago regarding a claim, but I have not yet received any feedback regarding the status of my claim. I understand that processing times can vary, but I find it unusual that it is taking longer than my previous experience with a car insurance claim. I kindly request that someone from your team reach out to me and provide an update on the progress of my claim. Additionally, if there are any further steps I need to take, please advise accordingly.

Initially, I was informed that the documents I submitted from the police station were not visible. However, I have been patiently waiting for resolution since June 19th, and today marks July 17th, 2024. I appreciate your attention to this matter and would be grateful for any clarification you can provide. I am losing out on money because I don't have a phone and can't make phone calls because I don't have the sim card.