CA
Calvin A

1 reviews | Active since Aug 2021

12 Aug 2021, 18:49

Unsafe work by Insurance and terrible service.

Hollard insurance has definitely got to be one of the worst insurance companies out there. My vehicle was hit in the right front side at the end of April 2021 and it took them a month to approve my claim with no explanations for the delay. The vehicle was towed to Durban central panelbeaters as it was not driveable.The Vehicle was assesored by Hollard and then repaired by DCP. When going to pick up the vehicle on three occasions it was not complete to my standard. Last week friday I was going to take delivery of the vehicle only to find that all the engine mounts were broken off due to the impact and the wheel bearing had collapsed. According to the assessor of Hollard they do not cover mechanical damage due to accidents but will only cover body work this is totally rediculous and unsafe they expect a person to receive a vehicle that is unsafe and puts one life in danger. It is truly sad how Hollard as an insurance company does not value the safety of people.It been four months months and I do still not have a vehicle.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply13 Aug 2021, 10:11
Official
 
Hello Calvin
 
We are sorry that your experience has led you to contact us with a complaint.
 
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
Regards
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