Unprofessional, threatening clients and complaints are not even taken seriously.

What a terrible experience with Hollard insurance and their claims administrators. The entire claim process was terrible and full of inconsistencies. Somehow my contractors quote was received by a secondary contractor, and then a secondary contractors assigned, despite my contractor being on their panel and my contractor of choice. Me being forced to use this contractor assigned by the administrators and threatened that if I can ONLY have my requested claim settlement IF the roof is sealed NOW. After laying a complaint, the client is said to be unreasonable. But feedback from my broker said that the investigating person asked him to do the investigation for them. So no real investigation was even done.

TERRIBLE service from HOLLARD especially after a formal complaint was submitted! I have cancelled my policy with hollard and moving to a company whom I can work directly with.