AM
Athi M

1 reviews | Active since Aug 2015

20 Aug 2015, 16:00

Unprofessional Service

I insured my tablet with Hollard through Truworths..My details were incorrectly captured starting with the model of my tablet, the inception date of the insurance policy even my bank account everything was incorrectly captured resulting in a lot of misunderstandings. They cancelled my policy claiming there were insufficient funds in my account but my bank statment reflects otherwise and this was probably caused by the wrong account number they had. Made countless calls trying to get them to rectify their mistakes but the consultants are pathetic!

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Replies (1)
Hollard Insurance
Hollard Insurance's reply21 Aug 2015, 09:26
Official
Hello Athinangamso,

We are sorry that your experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator for urgent attention and for errors to be rectified.

An agent will be in contact with you regarding the errors on your policy.

Kind Regards
Lynne Lawrence
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