Unprofessional *********** Service

In May 2015, after obtaining a loan from Direct Axis, I was transfered to Hollard insurance for the life / funeral cover as protection for the loan should I pass away prior to the lian being fully settled.

In April 2018 the loan with Direct Axis was fully paid but this policy amount continued being deducted from my bank account.

I queried this matter with Direct Axis as I did not understand the reason herefor, because usually such a policy also comes to an end when the loan if fully paid.

They refered me to Hollard but I struggled to get hold of them as I had never received information from them in this regard.

I eventually got hold of someone at Hollard, Petunia, in October 2018. I requested explanation of this amount they were deducting from my account. She explained that it was a funeral cover. I was uncertain at the time if I wanted it to continue, and on 18 October 2018 I send them an email to the address provided to me by Petunia with instructions to CANCEL this policy. I did not receive response from them. My life was quite a mess at the time after losing my job and struggling to find another and I never followed up on the matter. They continued the deduction.

On 22 January 2019 I lodged a Claim directly on their web site with instructions to either move the debit order date to the 4th of each month or alternatively to cancel the policy. I did follow it up with a call to them the following day, but was holding so long for an operator that I eventually dropped the call and hoped that they would respond to my claim on their website.

On 25 Jan 2019 they once again deducted the amount from my account. This time against insufficient funds as my salary at my newly found job only gets paid the very last day of each month.

This deduction now also results in a penalty fee of R150.

I am seriously unhappy with this matter and will never deal with Hollard in any way ever again. I have never experienced such unproffesional and *********** service ever!