Unprofessional and unreliable

I have been back and forth with agents from Hollard for my claims and have no success. I have been waiting for authorisation of my claim since first week of February. I have been sent from pillar to post and now they authorised the second claim and no word on the 1st claim. When I inquire with the panelbeater suggested by Hollard they inform me that Hollard informed them that I will fix the vehicle myself. No one can tell a straight answer after I never even defaulting on my premiums. I am even considering approaching the ombudsman to assist me. Hollard has been as constant disappointment and I will not encourage anyone to take insurance with them. If you want your money's worth, peace of mind and speedy service don't go for Hollard.#hollardripoff