Unhappy with your service

I lodged a building claim with Ooba building Insurance which is underwritten by Hollard. The claim was for a burst water pipe which caused damage to carpets in 3 bedrooms. The claim was approved on the 22nd October, 2018 and I received a message that I will be contacted in 24 hours. This never happened and I phoned Hollard numerous times and up till today I have not heard from them. In the meantime I received a water bill for R1800.