Unhappy with the service-Cellphone Claim

I have registered a cellphone claim through Jet Store. After resending my ITC reference number again on the 25th of September 2020, I have not received any feedback nor response regarding my phone. I have called the number and I don't get assisted. I am so tired of this issue.

I lost this phone on the 18th of August 2020. I struggled to get the phone blacklisted with Cell C because the Jet Store employee who I bought the phone from entered wrong information under my sim card. I finally get it blocked and then this is happening.

I AM NOT HAPPY AT ALL.