Unhappy loyal client, and service dissatisfactions and long waiting period to resolve the matter..

On the 26th of September 2023 in the evening after returning from work and collecting my daughter from school, I lost my phone and my work laptop, which my employer already replaced(laptop), and the mobile device which is insured with Hollard under Cellc. I followed the correct procedure of claiming and submitted all the documents that were required by Cellc and Hollard including doing a sim swap and blocking my phone the next day. I did a follow up on this and was told by the agent that took my statement again that she was going to verify if everything I said happened occurred that way as claimed. She then asked me to follow up again the next week or so as she was going to forward the claim to Hollard for review. I called them again and followed up and found a guy, who suggested to me that what I reported was not honest and might not be true as we lie on our claims and expect them to replace our devises. The conversation got heated as I did not expect that I would be accused of such after paying my premiums as expected and after being a loyal Hollard client for so many years with my other devices and had never had such an incident before. I really did not appreciate that at all. I called them again today (16/10/2023), to check if they have made any decision, as this device is my only one and I use it for work communications as well as other things. I am very frustrated right now to be told that the underwriters were questioning if the place I claim the phone was ****** had any CCTV footage or not for them to decide, when they could have used another contact, I gave to check that with me or send me an email to check with me. I feel like this is taking too long and frustrating when premiums are being taken with no issues. If I am going to ensure a device for incase of any incident and be made to wait forever like this, then what is the purpose of doing that? I am stranded and frustrated and being expected to find a way to contact them with no device. Can I please get answers and assistance please, I really need a device as I am struggling a lot at work, even had to take leave whilst I thought by now I would be assisted.