Unhappy client because of Hollard insurance service

On the 6th of Sept I submitted a car claim to hollard insurance I call them every other day to follow up on my claim .The sad part is that they don’t even give you the feedback on what is going on with the claim you have to call them .When I call them they always say one thing they still waiting for the validator it’s been more than a month now I’m really not happy with their service