Unhappy client.

Hi. My daughter insured her phone with her allowance as she is a student. On the 3rd May 2019 she received a slip from Edgars stating that her premium was going to be R99.00 and she will get the contract within 30 days. End June they deducted R104 twice (R208) . Same thing happened in July 2019. This is inconviniencingbher as they are taking her transport money. She been to Edgars 4 times and submitted bank statements as proof. I jst phoned them and they are resisting the bank statements again . They are stating that the prem increase what I fail to understand is that how can a prem increase after a month of taking a policy. I will send the bank statement and see what happens but if it was to me i was going to cancel this policy cause it shows that these ppl are not professional they don't know what they are doing. Should they not refund my daughter money iam taking this up with ombudsman.