Unhappy

i am so unhappy by the feedback from Hollard i sent a claim on the 3rd of August i was told that its been investigated then i called a couple of times complain. I then ŕeceived a call from the complaints department and was treated extremely well i was told that my claim would be paid and there is a back log but i called the call centre again today and was told by the consultant that my claim is still being investigated so i am so confused on Tuesday will be 2 full months that i sent the claim.